Privacy Policy

Effective Date: September 19, 2025

Gilkey Insurance Group LLC ("Gilkey," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit gilkeyinsurance.com (the "Site"), contact us, request a quote, or use our services. We operate in the insurance industry and comply with applicable financial privacy laws, including the Gramm‑Leach‑Bliley Act (GLBA).

Information We Collect

• Identifiers & Contact Information: name, postal address, email address, phone number, IP address.
• Insurance Application & Policy Information: date of birth, driver and household details, claims and loss history, risk characteristics, coverages, premiums, policy numbers.
• Financial & Transaction Information: billing address, limited payment details (e.g., last four digits), payment records.
• Website & Device Information: pages viewed, forms submitted, browser/device type, cookies and similar technologies.

How We Collect Information

• Directly from you when you request quotes, complete forms, call or email us, or become a client.
• From third parties such as insurance carriers, intermediaries, consumer reporting agencies, loss history providers, and public sources.
• Automatically through cookies, pixels, analytics tools, and server logs when you use the Site.

How We Use Information

• Provide quotes, place coverage, service policies, and process claims.
• Operate, maintain, secure, and improve the Site and our services.
• Communicate about quotes, renewals, billing, and service updates.
• Detect, investigate, and help prevent fraud, abuse, and security incidents.
• Comply with legal, regulatory, and reporting obligations and enforce our agreements.

How We Share Information

We may share information as permitted by law and as necessary to provide insurance services, including with:

• Insurance carriers and intermediaries to obtain quotes, bind coverage, and service policies.
• Service providers (IT, hosting, analytics, communications, payment processors, mail vendors) under confidentiality obligations.
• Claims administrators, adjusters, inspectors, and appraisers to investigate and settle claims.
• Legal and regulatory authorities to comply with laws, subpoenas, examinations, or audits.
• Business transfers in connection with a merger, acquisition, or asset sale.

We do not sell your personal information. We also do not share GLBA‑protected information with non‑affiliated third parties for their own marketing except as allowed by law.

Financial Privacy (GLBA) Notice

For clients who obtain insurance products or services from us for personal, family, or household purposes, we provide a Financial Privacy Notice describing our information‑sharing practices and your rights under GLBA. You may request a copy at antwan@gilkeyinsurance.com.

Cookies & Analytics

We and our service providers use cookies and similar technologies to operate the Site, remember preferences, measure traffic and usage, and improve performance. You can adjust your browser settings to refuse cookies; however, some features may not function properly.

Email & Text Communications

You may opt out of non‑transactional emails by using the unsubscribe link in the message or by contacting us at antwan@gilkeyinsurance.com. For SMS, reply STOP to opt out.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information as necessary to fulfill the purposes described in this Policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete personal information, or to limit certain processing. To exercise rights, contact us at antwan@gilkeyinsurance.com or call 623-399-6315. Some information is exempt from certain requests (for example, GLBA‑covered information).

Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third‑Party Links

The Site may link to third‑party sites or services. We are not responsible for their content or privacy practices. Review their policies before providing information.

International Users

We are based in the United States and process information in the U.S. If you access the Site from outside the U.S., you consent to the transfer of your information to the U.S.

Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above indicates the latest revision. Continued use of the Site after changes means you accept the updated Policy.

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